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What you should expect from your health and care professional

The level of care you receive from a registered professional should meet our standards

All the professionals on our Register must meet our standards. This means doing the following things

Treating you as an individual

  • Respecting your needs, wishes and confidentiality
  • Communicating with you in a way you can understand.


Being honest and trustworthy

  • Telling you if things go wrong in your care or treatment.
  • Doing what they can to put things right.
  • Keeping the relationship professional.


Putting your safety first

  • Only doing what they know and understand, or referring you to another professional.
  • Learning from mistakes.
  • Speaking up if they are concerned about your safety.
Page updated on: 25/10/2018