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Standards in practice: being open when things go wrong

The duty of candour is important for anyone working in health and care, but what does it mean in practice?

Professional Liaison Service

The HCPC Professional Liaison Service was established in 2020 following a decision to invest in more upstream regulation. Upstream regulation describes an approach to regulation that is focussed on prevention, partnership and support.

Our work

Our corporate plan sets out the important development work we want to achieve to progress our strategy

Sustainability in health and care practice

HCPC Policy Lead, Rosemary Flowers-Wanjie, explains the background behind our development and publication of content support registrants with sustainable practice.

FAQs on record keeping

We get many questions about record keeping from registrants. This page runs through the most common questions and signposts to other sources of advice

An employer's perspective: Supporting a registrant through fitness to practise proceedings

Ruth Clement is Head of Kent Children’s Therapies at Kent Community Health NHS Foundation Trust. A concern was raised about a HCPC-registered therapist that Ruth line-managed. Here she gives her perspective on the events and shares tips for employers or managers in similar situations.

Confidentiality and accountability

You need to make informed and reasonable decisions about your own practice to make sure that you always respect and protect the confidentiality of service users

Customer feedback

As an organisation, our aim is to provide the best customer service we can for all our registrants and stakeholders

Preceptorship for registrants working outside the NHS, including as sole practitioners

We recognise that many HCPC registrants are employed or work outside the NHS structures, where preceptorship is less well known and may be more difficult to access.

Cookies used on our website

Information about the cookies used on our website and how to review your preferences and consent.

Applicants with convictions

How to consider applicants with convictions or cautions and make decisions regarding their suitability for registration and ability to provide a professional service for the public. 

What the HCPC is doing to improve sexual safety in health and care

We are calling on employers, managers, education providers, professional bodies and unions to prevent these behaviours from happening, and to encourage greater reporting when they do. As a regulator of 15 different professions, the HCPC has a role to play too.

Assessing and quantifying risk

We use a risk model which allows us to be consistent in the application of our standards and processes.

Registrant snapshot - 1 March 2023

Total number of registrants for the main HCPC Register, broken down by profession (1 March 2023).