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What equality, diversity and inclusion means to us
We intend that everybody should be equally able to access our services and be treated fairly and supported when doing so
Financial sustainability and programme resourcing
This page summarises our view on financial sustainability, including our regulatory requirements, and what we commonly see in programme delivery.
Appealing a decision
Information on your right to appeal a decision and how to do so.
Our expectations for your record keeping
This page covers what you should record, in what format and when. It also covers how records should be stored.
Health and character declarations
Guidance for applicants and registrants on why we ask for information about your health and character, when you would need to provide it, what you'd need to provide and how it would be assessed.
Launch of consultation on English language proficiency
We have launched a consultation on our English language proficiency requirements which will run from Monday 16 October 2023 to Friday 19 January 2024.
May Bank Holiday Weekend (30 April-2 May 2022): Service availability and how to contact us
Our offices will be closed from 5pm on Friday 29 April until 9am on Tuesday 3 May 2022.
What information is confidential?
Information about a service user can be ‘identifiable’ or ‘anonymised’, by identifiable information we mean any information you hold about a service user that could identify them, you must treat this information as confidential