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What information is confidential?
Information about a service user can be ‘identifiable’ or ‘anonymised’, by identifiable information we mean any information you hold about a service user that could identify them, you must treat this information as confidential
Launch of consultation on English language proficiency
We have launched a consultation on our English language proficiency requirements which will run from Monday 16 October 2023 to Friday 19 January 2024.
Reviewing your application
We'll check if your application is complete and all your documents are certified correctly
Our expectations for your record keeping
This page covers what you should record, in what format and when. It also covers how records should be stored.
A registrant's responsibility to maintain appropriate boundaries
Registrants establish and maintain that trust by treating service users with dignity and respect and involving them in decisions about their care.
Appealing a decision
Information on your right to appeal a decision and how to do so.
What equality, diversity and inclusion means to us
We intend that everybody should be equally able to access our services and be treated fairly and supported when doing so