Changing your details

You can now update your contact details via our online authentication system.

When you receive your new certificate following your renewal application you will also receive an authentication card and separate letter with your activation code.

Your card carries an authentication code which will allow you to access your contact details at any time in order to make sure we always have correct information about you. If we do not have up-to-date details for you, you will not be correctly registered and you could risk being lapsed from the Register.

Please make sure you have your card to hand when you use the online system or when you call us. Your new card also carries a password which we will use whenever we need to contact you by telephone so you can be sure that you are speaking with a genuine HPC employee.

The activation code is exclusive to you and enables you to set up an online account with us, similar to the way in which you may already carry out other online transactions such as banking.

When you activate your account, you will be asked to choose your own password to make sure that only you can have access to your personal information. You will also be asked to provide answers to a set of security questions in case you should forget your password at any time.

Before you next contact us and before you can start using your authentication card, you will need to activate your registration record.

Click here to activate your registration record

Should you experience any problems with activating your registration record please contact HPC on 0845 300 1109.