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Service users expect the health and care professionals involved in their care or who have access to information about them to protect their confidentiality at all times.

This information might include details of a service user’s lifestyle, family or medical condition which they want to be kept private. Breaking confidentiality can affect the care or services you provide, as service users will be less likely to provide the information you need to care for them. Doing this may also affect the public’s confidence in all health and care professionals.

This guidance cannot cover every situation where problems or challenges about confidentiality might come up. As a guide, however, you should keep the following principles in mind when handling information.

You should:

For more information, please download our guidance document 'Confidentiality – guidance for registrants'