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Home > Your registration > Feedback


Please give us your feedback on our services.

At the HCPC we are committed to developing and improving the service provided by our Registration Department and we would like your help by providing feedback in our independently-managed registrant survey. We launched the survey last year and have already made some important changes based on the feedback.

  • Through more focused roles within the team, we have reduced our email response standard from five days down to 48 hours.
  • Automated responses have been improved to provide useful information about online renewals
  • Plans have been developed to minimise the time taken to speak to our Registration Advisors.
  • We have improved security verification processes for telephone callers.

The survey continues each year in an ongoing basis and is designed to reflect the views of all HCPC registrants. It gives us an insight into the overall registration experience from your perspective, helps us understand your views on current service standards and provides a clear basis for future service developments.

The survey takes less than 15 minutes to complete, so please give us your feedback online by visiting and following the instructions given. It is possible that you may be selected to receive a paper questionnaire which will be sent directly to you by post, in which case you have a choice of response methods.

Thank you in advance for working together with us on this important initiative.

Related Documents
Online print out surveyMicrosoft Word Document725kb
Online print out survey (PDF)Adobe PDF Document122kb

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