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Home > Registrants > Your queries / FAQs

Your queries / FAQs

Before you contact us, please see if your question can be answered here:-

How do I tell you that my contact details have changed?
How do I tell you that I have changed my name?
How do I change my direct debit details?
How can I renew my registration?
I need to apply for readmission to the Register, how do I do this?
I am taking a career break; do I need to remove my name from the Register?
I am working overseas; do I need to remove my name from the Register?
How do I remove my name from the Register?
How do I claim back tax on my registration fee?
How do I certify my documents?
I'm having trouble signing into the online system, how can I request new codes?
How long does it take to process an application for registration via the UK approved course route, or an application for readmission to the Register?
I have qualified overseas and would like to work in the UK, how can I apply for registration?
I need a letter of good standing / certificate of current professional status, how do I request this?
Do you have any advice on the use of social networking sites?


FAQHow do I tell you that my contact details have changed?
You can change your contact details by using your online account, or by contacting our Registration Department. For security reasons, you cannot update your contact details by email.

FAQHow do I tell you that I have changed my name?
In order to change your name on our records, you will need to send a certified photocopy of a legal document confirming your change of name along with a covering letter to our Registration Department. This document needs to be certified by a professional person (please see the FAQ for certifying documents).

FAQHow do I change my direct debit details?
In order to change your payment details, please download the direct debit mandate form, clearly complete the information requested and post to the Registration Department. You cannot update this information over the phone or via our online system.

FAQHow can I renew my registration?
You can renew your registration by using your online account or by returning the paper renewal form to the Registration Department. For renewal dates, please see the renewals section of our website.

FAQI need to apply for readmission to the Register, how do I do this?
Please see the readmission section of our website.

FAQI am taking a career break; do I need to remove my name from the Register?
You can take a break of up to two years and remain on the Register. In practice, this means that in order to renew your registration (which happens every two years) you need to have practised your profession at some point during the two year registration period.

We do not have a ‘non-practising’ part of the Register and there is no reduced fee for non-practising registrants.

If you do not plan to practise for more than two years, you may wish to ask us to remove your name from the Register and apply for readmission when you wish to practise again. This is a personal decision which you should make after first familiarising yourself with our readmission and returners to practice processes.

If you would like to remove your name from the Register, please see our Voluntary removal FAQ.

FAQI am working overseas; do I need to remove my name from the Register?
Although there is no legal requirement to, you can choose to stay on the HCPC Register if you wish. As long as you continue to practise your profession outside of the United Kingdom (UK), you can renew or continue your registration as normal.

If you choose to remove your name from the Register, you can apply for readmission when you return to the UK. There are no returners to practise requirements as long as you continue to practice outside of the UK. If you plan to return to the UK and practise within two years, you may decide to maintain your registration, as there is a readmission / registration fee which is more than the two yearly cycle fee. This is a personal choice.

If you would like to remove your name from the Register, please see out Voluntary removal FAQ.

FAQHow do I remove my name from the Register?

You will need to write to us requesting that your name is removed from the Register. You will also need to download and complete a declaration form and then return it by post to the Registration department.

FAQHow do I claim back tax on my registration fee?
You can claim tax back for the last six tax years by contacting your tax office. The claim needs to be made by you; the HCPC cannot deal directly with the tax office on your behalf. The HCPC can help with claiming tax back by providing a tax receipt which breaks your payments down by tax year.

You can request a tax receipt by phoning our Registration Department on 44 (0)845 300 4472, Monday to Friday, 8am to 6pm or by emailing
registration@hcpc-uk.org. Please see the fees section of our website for further information.

FAQHow do I certify documents?
We require photocopies of documents that are supplied to us to be certified. These documents must be certified as a true copy of the original by a person of professional standing in the community. This means that the person you ask to certify your document/s must write on it ‘I certify that this is a true copy of the original document’ and must sign it and print their name and professional title. A professional person (eg a doctor, solicitor or accountant) will be recognised as a person of standing in the community as will:

• a bank manager;
• a Justice of the Peace or other judicial official;
• a minister of the Church, Rabbi, Imam or other religious official acceptable to the Council;
• a Member of Parliament, Member of Scottish Parliament, Member of the Northern Ireland Assembly, Member of the Welsh Assembly;
• an Officer in HM Armed Forces; or
• a registered health and care professional.

This is not an exhaustive list and if you have any questions as to whether a person is considered to be a person of professional standing in the community please contact our Registration Department. Please do not send us original documents unless requested.

FAQI’m having trouble signing into the online system, how can I request new codes?
We cannot send your online password, activation code or authentication code manually, because correspondence regarding these codes is automatically generated for security purposes.

When signing into your online account, please click the 'lost your password', 'lost your activation code' or ‘lost your authentication code’ link. You will be asked some security questions, then an email will be sent to you automatically, or a letter if you have lost your authentication code.

If you cannot request these codes using our online system, please call us on 44 (0)845 300 4472, Monday to Friday, 8am to 6pm.

FAQHow long does it take to process an application for registration via the UK approved course route, or an application for readmission to the Register?
Applications are usually processed within ten working days of receipt of a complete application, but this time may vary depending on the volume of applications received. Please note, if we need to carry out verification checks on your qualifications, previous employment or any other aspect of your application, it may take considerably longer. Applications are dealt with in strict chronological order and to ensure that we are fair to all applicants, we do not fast-track any applications.

Please also note, if your application is incomplete it will be returned to you. The ten working day processing time will start again following receipt of your resubmitted application.

Once we have processed your application our
online Register is immediately updated. It is the best way for you to check you are registered and for your employer to verify your registration status. We will also write to you and send you a certificate and registration card in approximately 2-3 weeks.

FAQI have qualified overseas and would like to work in the UK, how can I apply for registration?
If you wish to practice in the United Kingdom using a protected title, you will need to register with the HCPC. For information on how to register, please see the international section of our website. Here you will find an application form and detailed guidance notes to help you complete your application.

FAQI need a letter of good standing / certificate of current professional status, how do I request this?
You can request a certificate of current professional status (formerly known as a letter of good standing) by phoning our Registration Department on 44 (0)845 300 4472, Monday to Friday, 8am to 6pm or by emailing registration@hcpc-uk.org. This can be sent directly to an overseas regulator if necessary.

FAQDo you have any advice on the use of social networking sites?
Please find our guidance on the use of social networking sites here.

If your question had not been answered here, please contact our Registration Department by clicking here (Monday to Friday, 8am to 6pm) or write to us at:

Registration Department
Health and Care Professions Council
Park House,
184 Kennington Park Road London,
SE11 4BU



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