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Mediation research

Date of publication: 01/10/2011
Category: Research
Audience: Registrants
This qualitative study, commissioned from Ipsos MORI, explored the views of key audiences on the potential use and value of mediation within the HCPC’s (then the HPC’s) regulatory regime. The research was conducted among members of the public, past complainants, registered professionals and key stakeholders to establish whether there is a place for the use of mediation as a regulatory tool in handling certain types of complaints, and if so, where any mediation process may best sit. The report recommended that the HCPC should proceed with a pilot to provide empirical data about the use and value of mediatory processes, as well as further enhancements to the existing fitness to practice processes.
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