1. What if I am not happy with a registrant?

We try to make sure that all the professionals on our register offer a high standard of care.

However, you may be unhappy with the treatment you are given, or worried about the behaviour or health of a registrant. If this happens, you can always raise your concerns with us.

What is fitness to practise?
Fitness to practise involves more than just competence in a registrant’s chosen profession. When we say that registrants are fit to practise, we also mean that they have the health and character, as well as the necessary skills and knowledge, to do their job safely and effectively. We also mean that we trust our registrants to act legally. Our main responsibility is to protect the public so if a complaint is made, we will explain what will happen at every stage of the process.

Who can complain?
Anyone can make a complaint about a registered health professional. We receive complaints from other registrants, other health professionals, patients and their families, employers, managers and the police. We can
only consider complaints about fitness to practise. The type of complaints we can consider are about whether a registrant’s fitness to practise is ‘impaired’ (affected) by:

• their misconduct;
• their lack of competence;
• a conviction or caution for a criminal offence (or a finding of guilt by a court martial);
• their physical or mental health; and
• a determination (a decision reached) by another regulator responsible for healthcare.

We can also consider allegations about whether an entry to the register has been made fraudulently or incorrectly. There is no time limit on considering complaints.

We can only consider complaints if they relate to the fitness to practise of someone who is on our register.

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