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Home > About Us > Aims and vision > Service standards

Service standards


Registration Department service standards
As an organisation, our aim is to provide the best customer service we can for all our registrants; that is why we have these service standards.

Our aims are as follows.

  • UK applications: We aim to process all complete UK applications within ten working days of receipt, or inform the applicant within ten working days if their application is incomplete.
  • Readmission forms: We aim to process all complete Readmission applications within ten working days of receipt, or inform the applicant within ten working days if their application is incomplete.
  • International / EEA applications: We aim to verify completeness of all International and EEA applications and acknowledge receiving the application within five working days of receipt. We aim to process complete applications within 60 working days of receipt.
  • Grandparenting applications: We aim to verify completeness of all Grandparenting applications and acknowledge receiving the application within five working days of receipt. We aim to process complete applications within 60 working days of receipt.
  • Continuing Professional Development (CPD) audits: We aim to acknowledge receiving a CPD profile within five working days of receipt. We aim to process a complete CPD profile within 60 working days of receipt.
  • Registration renewal forms and final renewal forms: We aim to renew the registration of a Registrant with an active direct debit set up, within ten minutes of the Registrant completing their renewal online account. We aim to process a complete paper renewal form within ten working days of receipt.
  • Emails: We aim to respond to 80 per cent of all emails within one working day and all emails responded to within two working days.
  • Telephone call answering: We aim to answer 95 per cent of all telephone calls.
  • Postal correspondence: We aim to process postal correspondence within ten working days.



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