Health and Care Professions Council logo HCPC - Health and Care Professions Council
Park House, 184 Kennington Park Road, London, SE11 4BU
+44 (0)300 500 6184


As an organisation, our aim is to make sure that we always provide the best quality of service for all our stakeholders. To help us achieve this aim our Quality System was set up.


By establishing a Quality System and assessing ourselves against standards we try to ensure that we adhere to best practice in everything we do. Standards exist to represent best practice benchmarks in a variety of areas, including Quality Systems.

Our Quality System is registered with BSI (The British Standards Institute). BSI’s role is to assess both public and private sector bodies against internationally agreed standards. BSI has more than 40,000 clients worldwide including Vodafone, Ericsson, Sony and Kodak.

In July 2004 we became to first UK health and social care regulator to become registered to ISO 9001:2000 - Quality Management Systems.Meeting the ISO 9001:2000 standard requires us to clearly document how we work as an organisation; this includes, mapping processes, setting performance targets and making sure that we continually improve.

In April 2009 we successfully migrated to the latest version of the Quality Management Systems standard ISO9001:2008. Certificate number FS 83074

The benefits
Our Quality System means that we can:

Your feedback

We know how important it is to get things right, so we are always looking for better ways of working and you can help by telling us what you think of our service. We welcome all comments, suggestions and complaints. If you have any feedback we want to put things right, learn lessons from where we went wrong, and make sure that we do not make the same mistake again. Please contact:

Louise Lake
Director of Council & Committee Services
The Health and Care Professions Council
Park House 184 Kennington Park Road
SE11 4BU

Tel: 44(0)20 7840 9708

To view our customer service page please click here.