Guiding principles

The HPC will operate under six guiding principles

Protecting the public
the Council will have wide powers to deal effectively with individuals who pose an unacceptable risk to patients. It will have clear and well-published complaints and appeals procedures for the public and registrants. It will treat the health and welfare of patients as paramount.

Transparency
there is public representation on the Council, which aims to operate a fast and transparent complaints procedure. The HPC will consult with key stakeholders and publish any standards and general guidance it develops.

Communication and responsiveness
the HPC will develop meaningful accountability to the public and the health service, and inform and educate the public and registrants about its work.

Providing a high quality service
the HPC will ensure that the needs of its customers are met, namely the public, patients, health professionals and the health service. It will seek and utilise regular feedback from its customers to enhance its services. It will support the training and development of HPC staff, as well as registrants.

Value for money
the HPC will provide a value for money service for registrants and the public. It will be open and proactive in accounting to all its customer groups regarding its work.

Working collaboratively
the HPC will enable best practice in any one profession to be accessed by all. It will deliver an efficient and unified service as well as focusing on individual issues which are significantly different between professions.