Customer service

As an organisation, our aim is to provide the best customer service we can for all our registrants; that is why your feedback, good or bad, is so important to us.

We realise that sometimes mistakes do happen, so if you’re unhappy with something we’ve done or haven’t done, then please let us know.

Your feedback is valuable to us as it can help us improve our service, and therefore the service you receive in the future.

Equally if you have experienced great customer service from our organisation, or you feel someone deserves praise for the work they have carried out on your behalf, or if they have gone that extra mile for you - let us know.

How to Contact Us.

Please send feedback to:

Customer Service Manager
Park House,
184 Kennington Park Road,
London
SE11 4BU

If your enquiry can be answered straight away, you will receive a reply within 18 working days, however if further investigations need to be carried out, an acknowledgement with details of progress will be sent within 18 days.

Our Aims

• To deal with all complaints in an effective, fair and confidential manner.
• To respond to letters within 18 working days.
• To keep you regularly updated as to the progress of your enquiry if the issue has not been resolved within agreed times.